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FAQ
HOME · FAQ
Delivery Basics
Where can I get office fruit delivery?
Anywhere in Houston and the Dallas / Fort Worth Metroplex! If you're in D/FW, our page "Delivering to Dallas / Fort Worth" covers nearly all the communities we serve. Check there if you're thinking "is there office fruit delivery near me?" We are also proud to introduce office fruit delivery to Houston! Contact us for availability questions.
If you have offices outside these areas, from Walla Walla to Opa-Locka, give us a call at 972.295.9091 and we'll make arrangements. ORCHARD At The OFFICE is your one-stop, no-hassle fresh fruit delivery service!
If you have offices outside these areas, from Walla Walla to Opa-Locka, give us a call at 972.295.9091 and we'll make arrangements. ORCHARD At The OFFICE is your one-stop, no-hassle fresh fruit delivery service!
How often can we take delivery?
Most parts of D/FW and Houston can get fruit five days a week. We can also make provisions to supply fresh fruit to most places in the continental United States on any weekday. If you need a special Saturday delivery, contact us and we can make arrangements.
As far as frequency goes, most of our customers order once or twice a week. Some of our bigger clients get fruit daily, whereas others order once per month or on a strictly "ad-hoc" basis. It's entirely up to you - we'll help you out in any way we can!
As far as frequency goes, most of our customers order once or twice a week. Some of our bigger clients get fruit daily, whereas others order once per month or on a strictly "ad-hoc" basis. It's entirely up to you - we'll help you out in any way we can!
What time can we expect delivery?
Nearly all of our deliveries take place between 7:00am and 1:00pm. If your location allows us access prior to 7:00am, let us know in the "Driver Notes" field and we will try to make arrangements for extra-early delivery.
Can we split up our delivery over multiple floors or departments?
Of course! Just let us know how you would like the order to be split over the floors in the "Customer Notes" field and we will make every effort to fulfill your request. If you need to borrow any of our trademark wicker baskets, let us know and we'll spot you some.
These fruit baskets are really nice! What do we do with the empties?
Glad you asked! We recycle the wicker baskets. On our next delivery, we will take the empty basket from you and provide you with a nice new one full of fruit! Please let your staff know they're meant to be returned to avoid a replacement fee.
To learn more about our fantastic baskets, enjoy this fun, not-fact-filled page here.
To learn more about our fantastic baskets, enjoy this fun, not-fact-filled page here.
What To Order
How do I determine how much I should order?
Obviously, every office is different, and we've found that consumption varies by industry. Feel free to call 972.295.9091 and we'll help you work things out. We never try to oversell: it's bad for our business if fruit goes uneaten, and we're sure the produce will sell itself! Our "Office Fruit Delivery" page gives a rough idea of how to get started, but the best way to begin is to assume 1.5 to 2.5 pieces of fruit per staff member per week, and ramp up from there if consumption warrants and budget allows.
What fruit comes in the baskets or boxes?
You can click on each of our products to see a description of its contents. Our staple items are: Dole-brand bananas, premium JAZZ apples, Granny Smith apples, d'Anjou pear, oranges, seasonal varieties, and the ever-popular clementines. The proportion per basket/box is based on what is most popular among Texas offices. If you'd like avocados, more of the clementines, and various seasonal flavors, we recommend our line of Premium offerings.
Can we customize our order?
Absolutely! Our goal is to make sure your office is completely satisfied, so if you notice people are eating more of fruit X and less of fruit Y, let us know and we'll put together a package just for you. Even if it takes several weeks of micro-adjusting, we are totally committed to getting you the fruit guys and gals in your office will love!
Do you do sell other things besides fruit?
While we are firm believers in "do one thing exceptionally well" - i.e. sell fruit - we do also offer Justin's All-Natural Nut Butters and Nature Nate's Honey. Justin's is a great company and we found offering some protein to go with the bananas, apples, etc. was very well-received, and Nature Nate's is a fantastic Dallas-based organization which provides a wonderful product.
Billing Basics
Is there a contract we need to sign?
Never. ORCHARD At The OFFICE is certain our premium produce and superior customer service will sell itself, so you are never obligated to us. This means you can modify or increase your orders at any time as well!
What sort of payment options do you offer?
Many of our customers pay by credit card, but others prefer to receive a monthly invoice, paying by check or electronic deposit. We're good with all these options!
How much is the delivery fee?
The delivery fee is a nominal $5, and it's static - you can add as much as you want to your order, and the delivery fee remains the same!
Regular Customers: Special Orders
What do I do to make a change to our recurring order?
Simply log in to your account, choose the delivery day, and then select "Recurring Orders". From there, make any changes you need, just as you did when creating your initial order. It's just that simple! If you have any difficulties, contact us and we'll help you out.
We've got a special event coming up. Can I place a one-time order?
Of course! We're always happy to be of assistance in that regard. Whether it's a client conference, training seminar, health fair or annual event, we've got just the offering for you!
Once you've created an account, make the selection you want, choose your day, and select "This Week". That will make sure it's a one-time order. (If you want recurring deliveries, you'd choose "Every Week".)
Once you've created an account, make the selection you want, choose your day, and select "This Week". That will make sure it's a one-time order. (If you want recurring deliveries, you'd choose "Every Week".)
Do y'all sell special gift baskets?
We will gladly deliver our offerings on your behalf to other companies. We do need them to be office locations, as with a residence we can't always know if the people will be home. If you'd like to set up such a delivery, use the contact form to let us know who it's for, what their address is, and if you'd like a handwritten card with a special message enclosed.
We have offices in other parts of the country. Can we get fruit delivered to them?
Yes! We make arrangements to take care of the fruit delivery for your office so you don't have to. We can provide fresh fruit to nearly all offices in the 48 contiguous states. Our mission is to make things easy for you: a single supplier handling all your fresh fruit delivery needs!
Regular Customers: Payment Questions
How do I change our contact information?
It's quite simple!
If you have any trouble, just contact us at 972.295.9091 and we'll take the information for you.
- When you log in, click on "My Account" and a drop-down menu will appear.
- Select "Account Info". You'll see all the fields for personal information. Just make the changes and you're good to go!
If you have any trouble, just contact us at 972.295.9091 and we'll take the information for you.
I need to update our credit card on file. How do I do that?
Updating credit card information is quite simple. Here's what you do...
- When you log in, click on "My Account" and a drop-down menu will appear.
- Scroll down to the bottom where you'll see "Payment information". There's a green button labeled "Credit Card or Bank Account Details". This information is securely encrypted.
- Fill in the pop-up form with the updated credit card information. That's all you have to do!
What's the process for switching to invoicing and/or paying via ACH?
It's as easy as a few mouse clicks!
- When you log in, click on "My Account" and a drop-down menu will appear.
- Select "Account Info". Scroll to the bottom of the screen and you'll see "Payment information".
- Click the radio button to select "Invoice" and that's it!
How do I get a copy of a receipt or invoice?
It's quite simple!
If this doesn't work for you or you need additional information (such as copies of monthly receipts), contact Leah, our Finance Guru, at 972.357.3937 and she'll get you a copy! You can also request a duplicate invoice using our contact form.
- When you log in, click on "My Account" and a drop-down menu will appear.
- Select "Delivery History". You will see a list of your orders. Click the one you need the receipt for.
- Click "Print Invoice" and you're good to go!
If this doesn't work for you or you need additional information (such as copies of monthly receipts), contact Leah, our Finance Guru, at 972.357.3937 and she'll get you a copy! You can also request a duplicate invoice using our contact form.
