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FAQ
HOME · FAQ
Delivery Basics
Where can I get office fruit delivery?
Good news! If your office is within the 48 contiguous states, we can serve you.
If your office is outside DFW or greater Houston, simply choose your Orchard Express package, select the day and frequency of your delivery, and we'll take care of you.
Give us a call at 972.295.9091 or Contact us and we'll help you get set up. ORCHARD At The OFFICE is your one-stop, no-hassle fresh fruit delivery service!
If your office is outside DFW or greater Houston, simply choose your Orchard Express package, select the day and frequency of your delivery, and we'll take care of you.
Give us a call at 972.295.9091 or Contact us and we'll help you get set up. ORCHARD At The OFFICE is your one-stop, no-hassle fresh fruit delivery service!
How often can we take delivery?
Most parts of Dallas/Ft. Worth and Houston can get fruit five days a week. We also supply fresh fruit to most places in the continental United States on any weekday. If you need a special Saturday delivery, contact us and we can make arrangements.
As far as frequency goes, most of our customers order once or twice a week. Some of the larger customers we serve get fruit daily, whereas others order once per month or on a strictly "ad-hoc" basis. It's entirely up to you - we'll help you out in any way we can!
As far as frequency goes, most of our customers order once or twice a week. Some of the larger customers we serve get fruit daily, whereas others order once per month or on a strictly "ad-hoc" basis. It's entirely up to you - we'll help you out in any way we can!
What time can we expect delivery?
Nearly all of our deliveries take place between 7:00am and 1:00pm. If your location allows us access prior to 7:00am, let us know in the "Driver Notes" field and we will try to make arrangements for extra-early delivery.
Can we split up our delivery over multiple floors or departments?
Of course! Just let us know how you would like the order to be split over the floors in the "Customer Notes" field and we will make every effort to fulfill your request. If you need to borrow any of our trademark wicker baskets, let us know and we'll spot you some.
These fruit baskets are really nice! What do we do with the empty baskets?
Glad you asked! We recycle the willow baskets. On your next delivery, we will take the empty basket and provide you with a nice new one full of fruit! Please let your staff know they're meant to be returned to avoid a $10 replacement fee.
How do I skip our scheduled delivery?
If your office will be closed for any reason, you can select the beginning and end dates you want your account to be placed on hold.
- Log into your account on www.orchardattheoffice.com
- Click MY ACCOUNT and then click DELIVERY HOLD in the dropdown menu
- Under LEAVING, select the day BEFORE the delivery you want to skip
- Under RETURNING, select the day BEFORE your office will reopen (This will ensure your office receives a delivery for the day you reopen.)
- Then click "Add Vacation."
- You can set your holiday skips up to a year in advance.
How do I get my $25 referral bonus?
Tell your friends and colleagues to add your name in the "who referred you?" field when they sign up and you'll receive a $25 VISA GIFT CARD!
What To Order
What is in the Orchard Snack Box?
Your Orchard Snack Box will contain a variety of individually packaged nutritious snacks in each of these categories: Crispy/Crunchy, Bars, Fruit, Nuts and Jerky. Approximately 37% of your box will be savory/crispy/crunchy snacks like chips, popcorn, pretzels and crisps. 33% of the box will be protein, energy, granola or baked bars. 12% of the box will be nuts or nut bars. 10% of the box will be fruit leather, freeze-dried fruit or fruit bars and 8% will be protein sticks or jerky. Enjoy familiar favorites from brands like KIND Bar, Lenny & Larry's, Clif Bar, PopCorners, Emerald, Stacy’s, RX Bar, and Snyder’s and try exciting new brands like Oogie's, Peatos, Eatables, Field Trip, Youtopia, Autumn's Gold, Boulder Canyon, Nourish, Sahale and more. There are vegan, gluten-free, low-carb and dairy-free options in every box. The snack mix changes every month to keep your staff energized with exciting options.
Do you do sell other things besides fruit?
Yes we do! Our fantastic Snack Boxes offer businesses an exciting array of satisfying snacks like energy bars, crispy/crunchy snacks, nuts, fruit, jerky and other healthy refreshments sure to satisfy any taste! You'll find flavors from a wide variety of popular brands like KIND Bar, Lenny & Larry's, Clif Bar, PopCorners, Health Warrior, Emerald, RX Bar, and Snyder’s. You will also receive premium brands that may be new to you like Oogie's, Peatos, Eatables, Field Trip, Youtopia, Autumn's Gold, Boulder Canyon, Nourish, Sahale and more! Each box is thoughtfully-curated to ensure everyone in your office finds a favorite snack and the mix changes monthly. Order a 60, 75, 150 or 300 count Snack Box today!
How do I determine how much I should order?
The best way to begin is to assume 1.5 to 2.5 pieces of fruit per staff member per week and/or 3 to 5 packaged snacks per week per person. Obviously, every office is different, and we've found that consumption varies by industry.
What fruit comes in the baskets or boxes?
You can click on each of our products to see a description of its contents. Our staple items are: Premium Dole-brand bananas, JAZZ apples, Granny Smith apples, d'Anjou pear, oranges, seasonal varieties, and the ever-popular clementines. Our standard fruit mix is based on what is most popular among offices. If you'd like avocados, more of the clementines, and various seasonal flavors, we recommend our line of Premium offerings.
Can we customize our order?
Absolutely! Our goal is to make sure your office is completely satisfied, so if you notice people are eating more of fruit X and less of fruit Y, let us know and we'll put together a package just for you. Even if it takes several weeks of micro-adjusting, we are totally committed to getting you the fruit guys and gals in your office will love!
Billing Basics
Is there a contract we need to sign?
Never. ORCHARD At The OFFICE is certain our premium produce and superior customer service will sell itself, so you are never obligated to us. This means you can modify or increase your orders at any time as well!
What sort of payment options do you offer?
Many of our customers pay by credit card, but others prefer to receive a monthly invoice, paying by check or electronic deposit. We're good with all these options!
How much is the delivery fee?
For our fruit baskets and boxes, the delivery fee is a nominal $5, and it's static - you can add as much as you want to your order, and the delivery fee remains the same!
We offer FREE delivery for our Orchard Express selections and Snack Boxes.
We offer FREE delivery for our Orchard Express selections and Snack Boxes.
Regular Customers: Special Orders
What do I do to make a change to our recurring order?
Simply log in to your account, choose the delivery day, and then select "Recurring Orders". From there, make any changes you need, just as you did when creating your initial order. It's just that simple! If you have any difficulties, contact us and we'll help you out.
We've got a special event coming up. Can I place a one-time order?
Of course! We're always happy to be of assistance in that regard. Whether it's a client conference, training seminar, health fair or annual event, we've got just the offering for you!
Once you've created an account, make the selection you want, choose your day, and select "This Week". That will make sure it's a one-time order. (If you want recurring deliveries, you'd choose "Every Week".)
Once you've created an account, make the selection you want, choose your day, and select "This Week". That will make sure it's a one-time order. (If you want recurring deliveries, you'd choose "Every Week".)
Do you sell special gift baskets?
We will gladly deliver our offerings on your behalf to other companies. We do need them to be office locations, as with a residence we can't always know if the people will be home. If you'd like to set up such a delivery, use the contact form to let us know who it's for, what their address is, and if you'd like a handwritten card with a special message enclosed. There is an additional $10 charge for the basket.
We have offices in other parts of the country. Can we get fruit delivered to them?
Yes! We provide fresh fruit to nearly all offices in the 48 contiguous states. Our mission is to make things easy for you: a single supplier handling all your fresh fruit delivery needs! Check out our Orchard Express options.
Regular Customers: Payment Questions
How do I change our contact information?
It's quite simple!
If you have any trouble, just contact us at 972.295.9091 and we'll take the information for you.
- When you log in, click on "My Account" and a drop-down menu will appear.
- Select "Account Info". You'll see all the fields for personal information. Just make the changes and you're good to go!
If you have any trouble, just contact us at 972.295.9091 and we'll take the information for you.
I need to update our credit card on file. How do I do that?
Updating credit card information is quite simple. Here's what you do...
- When you log in, click on "My Account" and a drop-down menu will appear.
- Scroll down to the bottom where you'll see "Payment information". There's a green button labeled "Credit Card or Bank Account Details". This information is securely encrypted.
- Fill in the pop-up form with the updated credit card information. That's all you have to do!
What's the process for switching to invoicing and/or paying via ACH?
It's as easy as a few mouse clicks!
- When you log in, click on "My Account" and a drop-down menu will appear.
- Select "Account Info". Scroll to the bottom of the screen and you'll see "Payment information".
- Click the radio button to select "Invoice" and that's it!
How do I get a copy of a receipt or invoice?
It's quite simple!
If this doesn't work for you or you need additional information (such as copies of monthly receipts), contact Leah in our accounting department at 972.357.3937 and she'll get you a copy! You can also request a duplicate invoice using our contact form.
- When you log in, click on "My Account" and a drop-down menu will appear.
- Select "Delivery History". You will see a list of your orders. Click the one you need the receipt for.
- Click "Print Invoice" and you're good to go!
If this doesn't work for you or you need additional information (such as copies of monthly receipts), contact Leah in our accounting department at 972.357.3937 and she'll get you a copy! You can also request a duplicate invoice using our contact form.
